Contact information

Pure Gems Co. values clear communication and practical customer support. If you have a question about a cup, need help understanding a refrigerator storage container's product details, want to check the status of an order, or need assistance with a return, our team welcomes your inquiry.

We encourage customers to contact us with complete order information so that we can review the issue and respond as efficiently as possible.

5.1 Business Identification

5.2 Customer Support Services

Customers may contact us for assistance with the following matters.

Order inquiries

For questions about order confirmation, payment status, shipment progress, or an order that appears incomplete, please provide your order number and a brief description of the issue.

Returns and refunds

If a product does not meet the applicable return requirements or you need help with a refund, please refer to our Return and Refund Policy and email our team with the subject line “Return or Refund Inquiry.”

Damaged or defective products

If a cup arrives broken or a refrigerator container has a damaged lid, missing component, or apparent manufacturing defect, please describe the issue and attach photographs when available.

Product information

For questions about product dimensions, materials, included components, cleaning, or intended use, please identify the exact product so that we can direct your inquiry appropriately.

Privacy and legal inquiries

Requests involving personal information, website policies, or formal legal correspondence may be sent to the same business email address. Please clearly identify the nature of your request.

5.3 How to Contact Us Effectively

To help us assist you, please include:

• Your name;

• Order number, if applicable;

• The email address used for the purchase;

• A concise explanation of your question;

• Relevant photographs or supporting documents, if needed.

Please avoid including complete payment card numbers, passwords, or other unnecessary sensitive information in email correspondence.

5.4 Response Expectations

We aim to review customer inquiries and respond within a reasonable period. Response times may vary depending on the complexity of the request, business volume, holidays, and whether additional information is needed.

If your issue requires an investigation with a shipping carrier or payment provider, resolution may take longer than the initial response.

5.5 Business Correspondence

For written correspondence, please use the business address listed above and identify the intended recipient as CRM ACADEMY LLC, operating as Pure Gems Co.

Please do not send a return package until our support team has confirmed the applicable return instructions.