Shipping policy

At Pure Gems Co., we want the convenience of online shopping to continue all the way to your doorstep. Whether you have selected a cup for your daily routine or refrigerator storage containers to make better use of your kitchen space, we aim to prepare and ship your order with care.

This Shipping Policy explains our order-processing procedures, shipping charges, delivery estimates, tracking practices, and the steps customers can take if a package is delayed or arrives with a problem.

This policy applies to orders placed through **https://www.puregemsco.top/**.

4.1 Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been confirmed.

Processing includes reviewing order details, confirming product availability, preparing the items, and arranging shipment.

Processing time is separate from transit time. An order may require additional processing during holidays, peak shopping periods, inventory checks, or unexpected operational disruptions.

Business days generally exclude weekends and applicable public holidays.

4.2 Shipping Charges

Pure Gems Co. uses the following shipping-rate structure:

The applicable shipping fee will be displayed during checkout before an order is submitted. Any separately applicable taxes or other charges will be disclosed as required by law.

Unless expressly stated otherwise, free shipping refers to standard shipping and does not guarantee a specific delivery date.

4.3 Estimated Delivery Time

Our general delivery estimate is 5–10 business days after shipment.

The actual delivery period may depend on the destination, carrier service, transportation conditions, order volume, and other circumstances.

The following timeline is provided as a general guide:

These are estimates rather than guaranteed deadlines. Certain orders may arrive sooner, while unexpected disruptions may cause delays.

4.4 Shipment Confirmation and Tracking

When tracking is available, we will provide shipment information through the contact channel associated with your order.

Tracking updates may take time to appear after the carrier first receives the package. A temporary lack of movement in tracking information does not necessarily mean that a package has been lost.

Customers should check their order confirmation and tracking details before submitting a duplicate order for an item that may already be in transit.

4.5 Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following before placing an order:

• Recipient's full name;

• Street address and apartment or unit number, if applicable;

• City, state, and ZIP code;

• A valid email address for order communications.

If you notice an error after checkout, contact [email protected] immediately. We will try to correct the address before dispatch, but changes cannot be guaranteed once fulfillment or carrier handling has begun.

Additional costs resulting from an incorrect address may depend on the carrier's rules and the circumstances. Any charges passed on to a customer will be handled consistently with applicable law.

4.6 Delayed Shipments

Delivery delays can occur because of severe weather, transportation disruptions, public holidays, high shipping volumes, incorrect addresses, or carrier operational issues.

If your order has not arrived within the estimated delivery period, please contact us with your order number and any available tracking information.

We will review the available shipment details and, where appropriate, assist with a carrier inquiry or other reasonable next steps.

4.7 Lost, Missing, or Misdelivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery location, mailbox, building reception area, or other designated drop-off point and contacting the carrier where appropriate.

Please also notify Pure Gems Co. so we can review the situation.

If a package is confirmed lost or misdelivered, we will assess the circumstances and provide an appropriate resolution consistent with our obligations and applicable law.

A carrier's delivery scan will be considered as part of the investigation, but it will not automatically eliminate any rights or remedies that may apply.

4.8 Damaged Packages

If your order arrives with damaged packaging or a broken product, please contact us promptly at [email protected].

Include your order number and photographs of the product and packaging if possible. This information can help us determine whether the issue arose during transportation, fulfillment, or product handling.

For cups and refrigerator containers, please do not use an item that appears cracked, chipped, or otherwise unsafe.

We will review the report and determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

4.9 Split Shipments and Product Availability

Depending on inventory and fulfillment arrangements, items in a single order may occasionally ship separately.

If separate shipments are used, available tracking information may differ by package. Customers should review the shipment details before assuming that an item is missing.

If a product becomes unavailable after an order has been placed, we will contact the customer as appropriate and address the order in accordance with applicable law.

4.10 Delivery Address and Risk Management

Please make arrangements to receive your package safely at the address supplied during checkout.

Customers should promptly report any delivery problem. We will work with the available shipping information to investigate issues and identify a reasonable solution.

Nothing in this policy is intended to exclude responsibilities that cannot legally be disclaimed under applicable consumer law.

4.11 Contact for Shipping Questions

Pure Gems Co. — CRM ACADEMY LLC

6201 SW 128TH PL Miami, FL 33183 United States

Email: [email protected]

When contacting us about a shipment, please include your order number, delivery ZIP code, and tracking number if available.