Terms of service

Welcome to Pure Gems Co. Our online store is designed to make it easier for customers to discover practical household products, from cups suited to everyday routines to refrigerator storage containers that help keep kitchens organized.

These Terms of Service govern your access to and use of **https://www.puregemsco.top/** and your purchases from the business operating the website, CRM ACADEMY LLC.

Please read these Terms carefully before placing an order. By accessing the website, creating an account if that feature is available, or completing a purchase, you agree to the provisions that apply to your activity. If you do not agree, please discontinue use of the website.

3.1 Eligibility and Acceptable Use

You agree to use the website only for lawful purposes and to provide accurate information when placing an order or communicating with our team.

You must not:

  • Use the website to commit fraud or facilitate unlawful activity;

  • Submit false, misleading, or unauthorized payment information;

  • Attempt to interfere with the website's operation or security;

  • Access restricted systems without authorization;

  • Introduce malicious code or other harmful material;

  • Copy, scrape, or reproduce website content in violation of applicable law or our rights;

  • Use the website in a way that infringes another person's rights.

We may take reasonable measures to protect the website, customers, and business operations from misuse.

3.2 Product Descriptions and Availability

We strive to describe our cups and refrigerator storage containers accurately. Product listings may include descriptions, images, dimensions, materials, colors, capacities, included accessories, and care instructions, depending on the item.

Please review the information provided for each product before purchasing.

Although we make reasonable efforts to maintain accurate listings, some differences may occur because of screen settings, lighting, manufacturing tolerances, packaging updates, or changes in product availability.

Illustrations are intended to help customers understand a product. They should not be interpreted as a promise of a feature that is not expressly described in the relevant listing.

Nothing in this section excludes remedies available when a product is defective, materially misdescribed, or otherwise fails to meet applicable legal requirements.

3.3 Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the terms presented at checkout.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

We may need to review an order before fulfillment. Subject to applicable law, we reserve the right to decline or cancel an order for legitimate reasons, including:

  • Suspected fraudulent activity;

  • Payment authorization failure;

  • Incorrect or obviously erroneous pricing;

  • Product unavailability;

  • Material errors in product or shipping information;

  • Inability to verify essential order details.

If payment has been collected for an order that we cancel, we will arrange an appropriate refund.

3.4 Pricing, Taxes, and Payment

Prices are displayed in the currency indicated at checkout. Applicable taxes and other disclosed charges will be calculated or presented as required by law.

Prices and promotions may change for future purchases. A price change does not automatically alter the price of an already accepted order, except where correction or cancellation is permitted by applicable law and the circumstances of the transaction.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers under their own security and service arrangements. We do not control every aspect of their processing systems.

3.5 Shipping and Delivery

Shipping charges, order-processing estimates, delivery estimates, and tracking information are explained in our Shipping Policy and at checkout where applicable.

Delivery dates are estimates unless expressly guaranteed. Carrier disruptions, severe weather, address errors, and other events may affect delivery.

Customers should review the shipping address before completing checkout. If an address needs correction, please contact us promptly. Once a package has entered the carrier network, we may not be able to redirect it.

Our Shipping Policy forms part of the customer-facing terms governing orders and should be read together with these Terms.

3.6 Returns, Refunds, and Order Issues

Returns, refunds, damaged products, and exchanges are handled under our Return and Refund Policy.

Customers should report order problems promptly and provide relevant information so we can investigate. Any stated reporting window is intended to assist with efficient resolution and does not eliminate non-waivable consumer rights.

Nothing in these Terms is intended to prevent a customer from exercising a right or remedy available under applicable law.

3.7 Proper Use of Household Products

Customers are responsible for reviewing product-specific descriptions and care instructions before use.

For cups and drinkware, customers should verify the listed material, intended use, and care requirements rather than assuming that every product is suitable for every beverage, temperature, appliance, or cleaning method.

For refrigerator storage containers, customers should check the product description before assuming that a particular item is suitable for a freezer, microwave, dishwasher, or other appliance. Not all materials or designs are suitable for all conditions.

Use products only for their intended purpose and follow any supplied warnings or instructions. If an item arrives visibly damaged or defective, contact us before using it.

3.8 Intellectual Property

Unless otherwise indicated, the website's text, design elements, graphics, logos, photographs, product descriptions, and other original content are owned by CRM ACADEMY LLC, its licensors, or other authorized rights holders.

You may access and use the website for personal, noncommercial shopping purposes. You may not reproduce, distribute, republish, commercially exploit, or modify protected content without the relevant permission, except where permitted by law.

Product names, trademarks, and materials belonging to third parties remain the property of their respective owners.

3.9 Third-Party Services

The website may depend on third-party providers for payment processing, shipping, hosting, analytics, or other services.

We are not responsible for every independent act or omission of a third party, but this provision does not excuse our own obligations under applicable law or any responsibility that cannot legally be excluded.

3.10 Disclaimer of Warranties

To the extent permitted by applicable law, the website and its general informational features are provided on an “as available” basis. We do not guarantee uninterrupted website availability or that every technical issue can be prevented.

Any disclaimer concerning products is limited by applicable law and does not remove any express product promise, applicable warranty, or mandatory consumer protection.

3.11 Limitation of Liability

To the extent permitted by law, CRM ACADEMY LLC will not be liable for indirect, incidental, special, or consequential losses arising from website use when those losses are not otherwise recoverable under applicable law.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including applicable rights relating to defective products, fraud, or other non-waivable obligations.

3.12 Indemnification

To the extent permitted by law, you agree to be responsible for losses and reasonable costs arising directly from your unlawful misuse of the website or your material violation of these Terms.

This provision does not require you to indemnify us for our own unlawful conduct or for liabilities that cannot legally be transferred to a customer.

3.13 Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without applying conflict-of-law rules that would require the application of another jurisdiction's law, except where mandatory law provides otherwise.

Disputes will be addressed through the courts or other lawful procedures having appropriate jurisdiction. Nothing in this section deprives consumers of mandatory protections available under applicable law.

3.14 Changes to These Terms

We may update these Terms as our business, website, or legal obligations evolve. The revised version will be posted on the website with an updated effective date.

Changes will apply as permitted by law. Where notice or consent is required, we will follow the applicable requirements.

3.15 Severability

If a provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

A failure to enforce a provision on one occasion does not necessarily waive our right to enforce it later.

3.16 Contact Information

Questions concerning these Terms may be sent to:

CRM ACADEMY LLC — Pure Gems Co. 6201 SW 128TH PL Miami, FL 33183 United States

Email: [email protected]