Refund policy

At Pure Gems Co., we believe that practical household products should make everyday life easier, more organized, and more enjoyable. Whether you are choosing a cup for your morning coffee, a tumbler for a refreshing drink, or a refrigerator storage container to keep ingredients neatly arranged, we want your shopping experience to be straightforward and dependable.

We understand that a product may occasionally arrive damaged, differ from what you expected, or no longer suit your household needs. This Return and Refund Policy explains how to request a return, which conditions apply, how refunds are processed, and what assistance is available when an order does not arrive as expected.

This policy applies to purchases made through **https://www.puregemsco.top/**.

1.1 Return Window

Customers may request a return within 30 calendar days after delivery.

To help us process your request efficiently, please ensure that:

• The product is unused and in its original condition, except when inspection is necessary to identify a defect.

• The original packaging, included accessories, lids, seals, or other supplied components are included where applicable.

• You provide an order number, receipt, or other reasonable proof of purchase.

• The return request is submitted within the stated return period.

Opening a package to inspect an item does not automatically disqualify a return. However, products showing signs of extensive use, avoidable damage, or alteration may not qualify for a change-of-mind return.

Nothing in this policy limits rights that customers may have under applicable law.

1.2 Product-Specific Return Conditions

Cups and drinkware

Cups and similar drinkware should be returned clean, unused, and complete with their original components. If a cup arrives cracked, chipped, broken, or otherwise defective, please contact us before attempting to use it. Photographs of the damage will help our team determine the appropriate resolution.

For drinkware intended for food or beverages, returns involving used items may be restricted for hygiene reasons, subject to applicable consumer rights.

Refrigerator storage containers

Storage containers should be returned with their lids, seals, dividers, and other included components, where applicable. Items that have been used to store food, stained, damaged through improper handling, or exposed to substances that cannot reasonably be removed may not qualify for a standard change-of-mind return.

If a container arrives with a missing lid, a broken locking mechanism, a crack, or another manufacturing defect, please contact our support team for assistance.

1.3 Items That May Not Qualify for a Standard Return

Subject to mandatory legal rights, the following may be excluded from ordinary change-of-mind returns:

• Products that have been used, stained, or damaged after delivery.

• Items that have been modified or repaired without authorization.

• Products returned with missing essential components.

• Items specifically identified as final sale or non-returnable before purchase, where permitted by law.

• Products damaged because of misuse, improper cleaning, or failure to follow supplied instructions.

These exclusions do not remove any rights you may have regarding defective, misrepresented, or incorrectly delivered products.

1.4 How to Request a Return

To request a return, email [email protected] with the subject line “Return Request.”

Please include:

1. Your full name.

2. Your order number.

3. The product name and quantity.

4. The reason for the return.

5. Photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide instructions, including the appropriate return destination when a return is approved.

Please wait for return instructions before mailing an item. This helps prevent packages from being sent to an incorrect location and reduces processing delays.

1.5 Return Shipping Costs

For an eligible return caused by a change of mind, the customer is generally responsible for the return shipping cost unless otherwise stated at the time of purchase.

If the item is defective, arrives damaged, or differs materially from the product ordered, Pure Gems Co. will review the issue and provide an appropriate resolution. Where our error or the condition of the product warrants it, we will cover reasonable return shipping costs or provide an alternative that does not require the customer to pay unnecessary return expenses.

Original shipping charges, if any, will be handled according to the circumstances of the return and applicable law.

1.6 Refund Review and Processing

When a returned item arrives, we will inspect it to confirm its condition and eligibility.

We will notify you if the refund is approved or if additional information is needed. Approved refunds will generally be submitted to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment service may need additional time to post the credit. The time required for funds to appear in your account is controlled partly by that provider.

If a refund has been approved but does not appear after the expected processing period, please contact us with your order number so we can help investigate.

1.7 Damaged, Defective, or Incorrect Orders

We take order accuracy seriously. If your cup or refrigerator container arrives broken, defective, incomplete, or different from the item you purchased, please notify us within 7 calendar days of delivery, where reasonably possible.

Please provide a brief description of the issue and supporting photographs if available. Do not discard the product or packaging before contacting us if doing so can reasonably be avoided.

Depending on the circumstances, we may offer:

• A replacement product;

• A refund;

• A replacement component, if available; or

• Another appropriate remedy agreed upon with the customer.

The seven-day reporting request is intended to help us investigate shipping and fulfillment issues promptly. It does not waive statutory rights or remedies that may apply after that period.

1.8 Exchanges

Direct exchanges are subject to stock availability and operational capability. If you need a different size, color, design, or product variation, please contact our support team to discuss available options.

Where a direct exchange is unavailable, an eligible return and a separate new order may be the most practical solution.

1.9 Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected]. We will attempt to stop the order before it enters fulfillment or shipment, but cancellation cannot be guaranteed after processing or dispatch has begun.

If the order has already shipped, please follow the applicable return procedure.

1.10 Florida Consumer Rights

This policy is intended to support transparent retail practices and should be interpreted consistently with applicable federal law and Florida law, including relevant consumer protection requirements. Where mandatory legal rights conflict with a provision in this policy, those rights will prevail.

1.11 Contact for Returns

Pure Gems Co. CRM ACADEMY LLC 6201 SW 128TH PL Miami, FL 33183 United States

Email: [email protected]

Please include your order number in return-related correspondence so we can assist you efficiently.