Privacy policy

At Pure Gems Co., privacy is an essential part of the relationship we build with our customers. Shopping for everyday household essentials should feel convenient and secure, and we recognize that customers need to understand what happens to their information when they browse our products, place an order, or contact our team.

This Privacy Policy describes how CRM ACADEMY LLC, operating the Pure Gems Co. website at **https://www.puregemsco.top/**, collects, uses, stores, and discloses personal information.

By using our website, you acknowledge the practices described below, subject to any consent or other requirements imposed by applicable law.

2.1 Information We Collect

The information we collect depends on how you interact with our website.

Information you provide directly

When placing an order or contacting customer support, you may provide:

• Full name;

• Email address;

• Telephone number, if requested;

• Billing address;

• Shipping address;

• Order details and purchase history;

• Messages, photographs, and other information submitted during customer service inquiries.

Please provide only information reasonably necessary to complete your purchase or resolve your request.

Transaction information

We may maintain records of purchased products, order totals, payment status, refunds, shipment details, and related transaction references.

Payment card information is handled according to the arrangements with our payment processors. We do not represent that we directly store complete payment card details in every transaction.

Technical and browsing information

Depending on the website technologies in use, we may collect IP addresses, browser type, device information, pages visited, referring pages, approximate location derived from technical data, and interactions with website features.

2.2 How We Use Personal Information

We use personal information for legitimate business purposes, including:

1. Processing and confirming orders.

2. Arranging shipment and delivery.

3. Providing receipts, order updates, and customer support.

4. Managing returns, refunds, and replacement requests.

5. Detecting suspicious transactions and preventing fraud.

6. Maintaining accounting, tax, and business records.

7. Monitoring website performance and troubleshooting technical issues.

8. Improving product information and the overall shopping experience.

9. Complying with lawful requests and applicable legal obligations.

10. Sending promotional messages where permitted and, when required, with appropriate consent.

We aim to collect and use information in a manner consistent with the purposes disclosed in this policy.

2.3 Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, and similar technologies to support website operations and understand how visitors use the store.

These technologies may help us:

• Maintain shopping-cart functionality;

• Remember certain preferences;

• Understand general traffic patterns;

• Identify technical errors;

• Measure the effectiveness of permitted advertising activities.

You may be able to control cookies through your browser settings or any cookie-preference tools provided on the website. Disabling certain cookies may affect some website features.

Where applicable law requires consent or an opt-out mechanism for particular tracking technologies, we will follow the requirements that apply to our operations.

2.4 When We Share Information

Pure Gems Co. does not sell personal information for money as part of its stated privacy practices.

We may disclose relevant information to service providers when necessary to operate the store, including:

• Payment processors that facilitate transactions;

• Shipping carriers that deliver orders;

• Website hosting and e-commerce technology providers;

• Customer support platforms;

• Security, fraud prevention, and technical service providers;

• Professional advisers, auditors, or authorities when disclosure is legally appropriate.

For example, a delivery carrier may need your name and shipping address to deliver a package, while a payment processor may need transaction details to authorize payment.

Information may also be disclosed in connection with a business reorganization, merger, or transfer, subject to applicable legal requirements and appropriate safeguards.

Some advertising or analytics arrangements may constitute “sharing” or targeted advertising under applicable privacy laws even when no money changes hands. Where such laws apply, we will provide the required notices and choices.

2.5 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, legal compliance, and financial recordkeeping.

Retention periods depend on the nature of the information, the reason it was collected, applicable legal requirements, and whether a dispute or transaction remains unresolved.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, deidentify it, or securely dispose of it, subject to lawful retention obligations and technical limitations.

2.6 Information Security

CRM ACADEMY LLC seeks to maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Security measures may include access restrictions, service-provider safeguards, and appropriate systems for handling customer records.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute protection against every possible security incident.

Florida Statutes § 501.171 addresses the security of confidential personal information and certain breach-notification obligations. Our practices should be maintained consistently with the requirements applicable to the business.

 

2.7 Your Privacy Rights and Choices

Depending on your state of residence, the nature of our business, and applicable legal requirements, you may have rights to:

• Request access to certain personal information;

• Request correction of inaccurate information;

• Request deletion of eligible personal information;

• Obtain a portable copy of certain information;

• Opt out of certain sales, targeted advertising, or profiling activities where covered by law;

• Withdraw consent where processing is based on consent;

• Appeal certain decisions concerning a privacy request, where required by law.

These rights are not absolute in every circumstance. For example, we may need to retain some transaction records to meet legal obligations or establish and defend legal claims.

To submit a privacy inquiry, email [email protected] with the subject line “Privacy Request.” We may ask for reasonable information to verify your identity and protect your account or records.

Florida's Digital Bill of Rights, in Part V of Chapter 501, includes applicability thresholds, exemptions, consumer rights, and notice requirements. Whether particular provisions apply to CRM ACADEMY LLC depends on the facts and statutory criteria; this policy does not claim that every statutory right necessarily applies to every customer.

 

2.8 Children's Privacy

Our website sells general household products, including cups and refrigerator storage containers. The presence of products that may be used by families does not mean that the website is intended to collect personal information directly from children.

We do not knowingly seek personal information directly from children in violation of applicable law. If a parent or legal guardian believes that a child has submitted personal information inappropriately, they may contact us so we can review the matter and take appropriate action.

2.9 Third-Party Websites and Services

Our website may contain links to third-party websites or rely on external service providers. These parties may have separate privacy policies and data-handling practices.

Pure Gems Co. does not control every aspect of an independent third party's website. We encourage customers to review the privacy information of external services before submitting personal information to them.

2.10 Changes to This Privacy Policy

We may revise this policy to reflect changes in our services, technology, business practices, or applicable law.

The updated version will be published on our website with a revised effective date when appropriate. Where legally required, we will provide additional notice or obtain consent before implementing certain changes.

2.11 Privacy Contact

CRM ACADEMY LLC — Pure Gems Co.

6201 SW 128TH PL Miami, FL 33183 United States

Email: [email protected]